After multiple off-the-shelf software solutions failed to meet the organisation’s needs, the client required a purpose-built platform to support its unique self-insurance and rehabilitation processes. Existing systems were slow, inflexible and difficult to adapt to changing legislation, forcing users to rely on inefficient workarounds and manual processes.
Fabric partnered with the client to design and build a cloud-native self-insurance platform tailored to its business processes and regulatory requirements. Through discovery workshops, user research and rapid prototyping, the team developed a fast, intuitive web application that consolidated multiple legacy systems into a single experience.
Built on AWS using a modern serverless architecture, the platform automated complex workflows, simplified calculations, streamlined data migration and enabled rapid, low-risk feature releases to keep pace with evolving business and legislative requirements.
The new platform transformed the organisation’s claims management processes:
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