
Transforming Customer Email Indexing with AI-Based Document Processing
Fabric developed a bespoke intelligent document processing solution for a leading insurer, significantly reducing manual effort and operational costs in managing digital correspondence. Processing over 2,000 emails daily, the solution improves document classification accuracy and enables faster, more consistent customer responses. Built on AWS services such as SageMaker, Comprehend, and Textract, it seamlessly integrates into the client’s existing ecosystem—creating an end-to-end automated flow from email inbox to downstream document repositories.